Starsupondaroof Corp. — 5/20/2021

Thank you for shopping with Starsupondaroof. We want you to be happy with your ambient lighting kit. Please read this policy carefully before requesting a return, refund, or exchange.

Our kits ship as loose components (LED strips, modules, connectors) for self-installation. If your order arrives damaged, defective, or incomplete:

• Contact us within 48 hours of delivery at  starsupondaroof@gmail.com or via [WhatsApp: +1 (516) 430-1103].
• You must provide: 
  • Clear photos of the damaged item(s), including close-ups of any broken connectors or strip damage
  • Clear photos of the outer shipping packaging (required for carrier damage claims)
  • Your order number
• We will review your claim within 2–3 business days and offer a free replacement, repair, or refund, at our discretion.
• Claims submitted after 48 hours, or without photo evidence, may not be eligible for a free replacement and will be handled on a case-by-case basis.

We photograph and/or continuity-test units prior to shipment. In the rare case a dispute arises about the condition of an item at time of shipping, this documentation may be used to determine the outcome of a claim.

Important: Do not attempt to install a component you suspect is damaged. Installing a damaged strip or connector can cause further damage and may affect your eligibility for a free replacement.

All sales are final. We do not accept returns or issue refunds for change of mind, incorrect selection, or any reason other than a covered defect or shipping damage described in Section 1 — including on unopened and unused items.

This policy is disclosed on our product pages prior to purchase. Please review your order carefully, including compatibility with your vehicle, before completing checkout.

This final sale policy does not affect your rights under Section 1 (damaged, defective, or missing items) or applicable consumer protection law.

Our kits are designed for DIY, self-installation. Because improper installation, incorrect voltage, cutting strips outside marked cut points, forcing connectors, or use with incompatible components can cause damage:

• We are not responsible for damage caused by installation error, misuse, or modification of the product after delivery in good condition.
• Please follow the included instructions and any installation guides/videos linked on our product pages before beginning installation.
• If you're unsure about compatibility or installation before purchasing, contact us first — we're happy to help you avoid a costly mistake.
• If you'd prefer not to self-install, ask us about booking an in-house installation appointment instead.

• Used or installed products (unless defective)
• Products damaged due to misuse, improper installation, or unauthorized modification
• Custom or made-to-order items
• Sale/clearance items marked "final sale"

Message us via [contact form / WhatsApp +1 (516) 430-1103 / email starsupondaroof@gmail.com] with:

1. Order number
2. Reason for return/claim
3. Photos (required for damage/defect claims)

We aim to respond within 2–3 business days.

This policy does not affect your statutory rights under applicable consumer protection law.